Tour Director (Kingston/Manchester)

Tour Director (Kingston/Manchester)

• Location: Jamaica
• Sector: Tourism and Travel, Entertainment and Recreation
• Contract
• Posted: 12 May 2026
• 

Summary

You're responsible for multi-day programmes and carry operational responsibility for every participant, every partner, and every experience across the duration of the tour. You bring itineraries to life and build community.

About the role

CORE RESPONSIBILITIES
• Take full operational responsibility for safe, high-quality programme delivery from participant arrival through final departure
• Execute the approved itinerary across all programme days, adapting in real time while maintaining quality and safety
• Conduct structured morning briefings and evening debriefs every programme day
• Facilitate the programme orientation on the first or second evening, covering the company story, itinerary, safety expectations, and open Q&A
• Plan and execute a minimum of two WOW Moments per programme, managing the WOW Fund with full financial accountability
• Lead the service learning cycle daily: preparation, engagement, structured reflection, and celebration of outcomes
• Build and maintain group cohesion across the full programme using company activity resources
• Manage all participant medical declarations and conduct daily check-ins with participants with declared conditions
• Address conduct issues promptly and progressively; escalate to the company when required
• Maintain daily proactive communication with the group leader throughout the programme
• Track and photograph all expenses daily; file incident reports per category requirements
• Distribute and collect Participant Evaluation Forms at the farewell dinner before the group disperses
• Submit the full post-trip report, expense sheet, and self-evaluation within five business days of return

CONTRACT PERKS
All accommodation , meals and transportation are provided.

Key Selection Criteria

SKILLS AND QUALIFICATIONS
• Demonstrated experience leading multi-day youth or student programmes in an international or travel
context
• Strong storytelling ability with the capacity to connect people, places, and purpose across a sustained
programme
• High emotional intelligence: able to manage group dynamics, support distressed participants, and stay
composed under pressure across multiple days
• Excellent cultural competency and professional relationship management with community partners and institutions
• Sound judgment in safety, emergency response, and escalation decisions
• Meticulous financial accountability with daily expense tracking and post-trip reporting
• Proficiency with WhatsApp, Google Workspace, and CamScanner
• Fluency in English required; additional languages (Spanish, French Creole) are an advantage
• Formal qualifications in Education, Tourism, Youth Work, or International Development are an advantage but not required

REQUIRED CERTIFICATIONS (TRAINING PROVIDED)
• Standard First Aid with Adult CPR from a recognized body (in-person only)
• Pediatrics First Aid with CPR for programmes with participants under 16 (preferable)
• Tour Guide License where required by destination (e.g. TPDco, JHTA license for Jamaica)

How to apply

Submit your application through the link provided below.

Apply Now