Spa Manager (Kingston)

Spa Manager (Kingston)

• Location: Jamaica
• Sector: Spa & Wellness, Front Desk & Guest Services, Tourism & Travel
• Permanent
• Posted: 13 Oct 2026
• 

Summary

Responsible for overseeing daily operations; delivering exceptional beauty, skincare, and wellness experiences. Focuses on client satisfaction, team leadership, service quality, operational efficiency, while maintaining standards of excellence.

About the role

The Spa Manager is responsible for managing the day-to-day operations, ensuring seamless service delivery, exceptional client experiences, and effective team performance. This position oversees staff, treatment and service standards, inventory, financial performance, and client relations while implementing strategies to improve operational efficiency, strengthen client retention, and drive revenue growth.

Job Requirements:
● Oversee daily spa operations, including treatment services, client reception, appointment scheduling, and overall service delivery.
● Lead, supervise, schedule, and develop a team of 12+ direct reports, fostering accountability, teamwork, and high service standards.
● Monitor client satisfaction, manage complaints and service recovery, and implement strategies to enhance client retention and loyalty.
● Ensure consistent quality across spa treatments and services while maintaining a clean, professional, and relaxing environment.
● Monitor inventory, purchasing, and stock levels to ensure availability and effective cost control.
● Track sales performance, revenue, expenses, productivity, and other operational indicators to support business growth and profitability.
● Develop and implement strategies to increase bookings, promote spa services and retail products, and encourage repeat business.
● Ensure compliance with health, safety, sanitation, hygiene, and applicable industry regulations.
● Coordinate staff training, performance evaluations, and professional development to maintain service excellence and operational consistency.
● Oversee the implementation of operational policies, client service procedures, and administrative systems to ensure efficient spa management.

Key Selection Criteria

Education & Qualifications
● Associate’s or Bachelor’s Degree in Spa Management, Hospitality Management, Business Administration, Beauty Therapy, or a related field
● Minimum of 3–5 years’ experience in spa, salon, beauty, wellness, or hospitality operations, including supervisory or management experience.
● Professional certification in Beauty Therapy, Aesthetics, or a related discipline would be an asset.
● Proficiency in Microsoft Office and familiarity with POS, appointment booking, inventory, and business management systems.

Desired Applicant Characteristics:
● Strong knowledge of spa operations, skincare and beauty services, client relations, inventory control, and sales performance.
● Excellent communication, interpersonal, organizational, problem-solving, and customer service skills.
● High attention to detail, professional presentation, and a commitment to exceptional client experiences.
● Availability to work evenings, weekends, holidays, and extended hours.

How to apply

Please share your updated resume to the link below.

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