Operations Manager – Portland

Operations Manager – Portland

• Location: Jamaica
• Sector: Tourism and Travel, Event Planning and Management, Entertainment and Recreation, Other
• Permanent
• Posted: 26 Jun 2026
• 

Summary

Under the supervision of the Property Manager, the Operations Manager manages the operations at the One Love on the Rio: Berrydale and Rafters Rest offices and Raft Captain Roster board.

About the role

KEY RESPONSIBILITIES
Supervises the day to day operation of Rio Grande Tours
Ensure that staff has the necessary tools, inspect supplies, equipment and work areas in order to ensure efficient services and conformance to standards
Welcome visitors to the attraction and resolves visitor complaints
Analyses operational problems such as theft and wastage and recommend procedures to alleviate them
Prepares raft captain payroll and send information to TPDCo
Requisitions supplies and equipment needed to ensure quality service
Compiles and balances cash receipts and inventories at end of day
Prepares lodgements and make payments
Prepares a weekly operational report
Liaise with TPDCo on behalf of Raft Captains and staff.
Do collection of receivables and send out bills to tour companies.
Perform clerical duties such as filing, typing and answering the telephone.
Distributes inter office correspondence as requested.
Runs minor errands as requested, photo copy documents/correspondence when requested.
Performs any other related duty when assigned.

Key Selection Criteria

Required Competencies

1. The post-holder will be able to demonstrate:
Functional/Occupational Competence
Sound knowledge of the attraction
Ability to speak the English language fluently
Sound supervisory skills
Good written communication skills

2. Behavioural Competences
Good ability to work effectively with other team members to achieve team goals.
Good ability to effectively interact with a diversity of persons.

DESIRED EDUCATION AND EXPERIENCE
A Bachelor’s Degree in Hotel Management or equivalent
Three (3) years’ experience in a similar field
OR
“Any equivalent Combination of Qualifications and Experience”

How to apply

Apply through the link below. MS Word & PDF Documents ONLY.

Apply Now