Restaurant Operations Manager

Restaurant Operations Manager

• Location: Jamaica - Kingston
• Sector: Food and Beverage Service
• Contract
• Posted: 17 Aug 2025
• 

Summary

Role for individual with leadership skills and a passion for hospitality. They oversee restaurant operations, support team members, and enhance guest experiences. Lead by example, maintain organization, customer service and achieve business goals.

About the role

General Responsibilities
Oversee daily restaurant and bar operations, ensuring high-quality service and efficiency
Manage staff schedules, assignments, and appropriately delegate tasks
Conduct training for team members to maintain service standards
Address customer complaints promptly, ensuring guest satisfaction
Inventory and purchasing oversight
Coordinate tool and equipment maintenance
Hire, train, maintain standards
Use point-of-sale tracking technology and bar and restaurant management platforms
Ensure adherence to health and safety regulations
Prepare reports on sales, operations, and staff performance

Key Selection Criteria

Standard
Over 18 years old
Able to write, converse and understand the English language
Good numeracy skills and computer literacy
Able to complete training and duties associated with the role
Able to work flexible hours, evenings and weekends

Education
Bachelor Degree / Hospitality Management/ Food & Beverage
High School Diploma/ School Leaving Certificate
Health & Safety Certification
Excellent industry knowledge

Experience
Experience as a Supervisor/Manager - 5 years minimum
Exposure to fast paced environment
Extensive cash handling and payment processing
Experience in conflict resolution and team motivation

Transferable Skills
Strong interpersonal and communication skills
Ability to multitask and remain calm under pressure
Problem-solving and decision-making capabilities
Customer-focused mindset

How to apply

Submit your application through the link provided below.

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