Front Desk Manager

Front Desk Manager

• Location: Jamaica
• Sector: Front Desk and Guest Services, Hotel Management and Administration
• Contract
• Posted: 17 Jun 2026
• 

Summary

The Front Desk Manager supervises staff, manages guest relations, resolves service issues, and ensures compliance with hotel policies, procedures, and performance standards.

About the role

Responsible for leading the daily operations of the Front Office Department to ensure exceptional guest experiences and efficient service delivery. The Front Desk Manager oversees reception staff, manages guest relations, and ensures all check-in, check-out, reservation, and communication processes are handled professionally and accurately. The role is responsible for maintaining service standards, resolving guest concerns, supporting revenue objectives, and ensuring the front desk operates efficiently at all times.

Key Responsibilities
-Supervise and coordinate the daily activities of front desk and guest service personnel.
-Ensure efficient check-in, check-out, reservation, and guest communication processes.
-Address guest inquiries, complaints, and service recovery situations in a professional manner.
-Monitor staff performance, scheduling, training, and adherence to company standards.
-Prepare operational reports and support departmental revenue, occupancy, and guest satisfaction goals.

Employee Benefits Include:
Wellbeing Program
Transportation
Development & Training

Key Selection Criteria

Qualifications & Experience
-Degree in Hospitality Management, Business Administration, or a related field preferred.
-Minimum 3 years' experience in hotel front office operations, including supervisory experience.
-Strong knowledge of reservations, guest services, and property management systems.
-Excellent leadership, communication, and problem-solving skills.
-Ability to work flexible schedules, including weekends and public holidays.

How to apply

Share your updated resume to the link below.

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