Assistant Guest Service Manager - Negril

Assistant Guest Service Manager - Negril

• Location: Jamaica
• Sector: Hotel Management, Tourism & Travel, Front Desk & Guest Services
• Contract
• Posted: 17 Sep 2026
• 

Summary

Assist the Guest Service Manager with daily operations of the guest services team, ensuring exceptional guest experiences, effective complaint resolution, smooth communication between departments, and adherence to hotel service standards.

About the role

The Assistant Guest Services Manager supports the Guest Services Manager in overseeing the daily operations of the guest services team, ensuring efficient service delivery and consistently exceptional guest experiences. The role assists with addressing and resolving guest concerns, coordinating with other departments, and ensuring effective communication to support seamless hotel operations. The position also helps maintain and reinforce hotel service standards while supporting the team in delivering professional, responsive, and personalized guest service.

Key Selection Criteria

BSc. or Diploma in Hospitality Management, Tourism, Business administration or related field
Minimum 3 years experience in guest services
Previous leadership experience
Excellent verbal and written communication skills

How to apply

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